Forms & Patient Information DURACK MEDICAL
CENTRE
Communication / Telephone policy
Test Results
If you have been referred for a test, please ensure you contact us for the result within two to three days. Results will not be provided over the phone.
Management of patient health information
Our practice is committed to maintaining the confidentiality of your health information. For more details, please ask to see our Privacy Policy.
Patient Rights
Our practice regularly engages with local health services, such as specialists, allied health and hospitals. If required, your GP will provide sufficient information (a referral letter) to plan and facilitate optimal patient care.
Patients who require communication services
Patients who require communication assistance are asked to let the reception staff know when making the appointment.
Electronic Communications Policy
Reminder System
All patients have given signed consent on the ‘New Patient form’ for staff to message them in regard to reminders or recalls. Our practice is committed to preventative healthcare. You have the option to opt out of receiving these reminders if you do not wish to receive these via messages.
Patient Feedback
Please speak to a member of the clinical team, administrative staff, or practice manager, if you have suggestions, or are unhappy with the service you have received. Alternatively, you can contact the Office of the Health Ombudsman on 133 646.
